Legal

Privacy Policy

Effective October 15, 2026

The short version: when you give us your email (on this website, in our digital guidebook, or when you book), we use it to take care of your stay and to send you our newsletter with open dates, seasonal rates, and direct-booking offers. You can unsubscribe any time with one click. We never sell your information.

Who we are

Skyfall Chalet is a vacation rental in Fairplay, Colorado, operated by Bala Enterprises LLC ("we," "us"). This policy covers skyfall-chalet.com, our digital guest guidebook, and our email communications. Questions? Email info@skyfall-chalet.com.

What we collect

Information you give us: your name, email address, and phone number when you sign up on our website, enter your email to open our guest guidebook, book a stay directly, or contact us.
Booking details: dates, number of guests and pets, and messages related to your stay, including details we receive from booking platforms such as Airbnb and from our booking software.
Website usage: pages viewed, device and browser type, approximate location, and how you arrived at our site, collected through cookies and similar tools.

Payments are processed by our booking provider and its payment processor. We do not see or store your full card number.

How we use it

To manage your booking, check-in, and stay, and to answer your questions.
To give you access to our guest guidebook, including Wi-Fi and house information.
To send you our newsletter and marketing emails, such as open weekends, seasonal rates, special offers, and local Colorado news.
To understand how people use our website and to measure and improve our advertising.
To keep our property and guests safe and to meet legal and tax obligations.

Newsletter and marketing emails

By entering your email on our website, in our guest guidebook, or when booking directly, you agree that we may send you our newsletter and marketing emails. Every email includes an unsubscribe link, and you can also opt out by emailing info@skyfall-chalet.com. Unsubscribing does not affect messages about a stay you have already booked.

Who we share it with

We do not sell or rent your personal information. We share it only with companies that help us run Skyfall Chalet, and only as needed for them to do that work:

Booking, guest messaging, and payment providers (such as Hospitable)
Our digital guidebook provider
Our email service (MailerLite)
Website hosting and form tools (Netlify)
Analytics and advertising tools (Google Analytics, Google Ads, and Meta)

We may also share information if required by law, to protect our property or guests, or as part of a sale or transfer of the business.

Cookies and tracking

Our website uses cookies from Google and Meta to understand traffic and to show our ads to people who may be interested in a stay. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Google and Meta account settings. Our site does not currently respond to browser "Do Not Track" signals.

How long we keep it

We keep booking records as long as needed for tax and legal purposes. We keep your email on our mailing list until you unsubscribe or ask us to delete it.

Your choices

You can ask us to see, correct, or delete the personal information we hold about you by emailing info@skyfall-chalet.com. We will respond within 30 days.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information. Guests must be 21 or older to book.

Security

We use reputable service providers and reasonable safeguards to protect your information, but no system is completely secure.

Other websites

Our site links to other websites, such as Airbnb and Instagram. Their own privacy policies apply when you visit them.

Changes

We may update this policy from time to time. The effective date at the top shows when it last changed.